Help Centre
Find answers to the frequently asked questions about our Crypto Payment Solution for Businesses.
Frequently Asked Questions
A crypto payment gateway is a platform that enables businesses to accept cryptocurrency payments from customers, converting them into stablecoins or fiat currencies if needed, and securely managing the transaction process.
Capital Wallet supports popular cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), USDT, and many others. Please refer to our Supported Currencies page for the full list.
Capital Wallet’s crypto payment gateway works through seamless API integration, allowing businesses to securely accept cryptocurrency payments. Here’s how it works:
- Integration: Integrate Capital Wallet’s payment API into your website or application. Our API ensures a smooth connection between your platform and our payment system.
- Checkout: Customers select cryptocurrency as their payment method while making transactions.
- Transaction Generation: The API generates a unique wallet address or QR code for the customer to complete the payment.
- Processing: Once the customer sends the payment, our system verifies the transaction on the blockchain and confirms it instantly.
- Settlement: Funds are credited to your Capital Wallet account in crypto or fiat currency, depending on your preference to auto-convert.
With our API, businesses can enjoy fast, secure, and fully automated crypto payment processing.
Capital Wallet offers:
- Low transaction fees
- Secure and instant transactions
- Support for multiple cryptocurrencies
- Seamless integration with e-commerce platforms
- Automatic currency conversion options
- Flexible payout methods
To meet our AML/CFT requirements, we require both nationality and country of residence of the user who intends to set up an account with us. You can register an account with us if your nationality and country of residence are different, however both the countries have to be a part of our list of supported countries.
You can only create one merchant account with the same email address. Every new business account requires to be signed up with a unique email address.
If you from the country listed below, you can open an account with us.
Albania
Andorra
Angola
Antigua and Barbuda
Armenia
Australia
Austria
Azerbaijan
Argentina
American Samoa
Barbados
Belgium
Belize
Benin
Bhutan
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Bahrain
Cameroon (also spelled Cameroun)
Cape Verde
Chad (Tchad)
Chile
Comoros
Costa Rica
Croatia
Curacao
Cyprus
Czech Republic
Canada
Denmark
Djibouti
DominicaE
Dominican Republic
East Timor (Timor Leste)
El Salvador
Estonia
Finland
France
French Guiana
Gabon
Georgia
Germany
Greece
Greenland
Grenada
Guam
Guatemala
Guyana
Honduras
Hungary
Hongkong
Ireland
Israel
Italy
Ivory Coast
Indonesia
Jamaica
Jordan
Kazakhstan
Kenya
Kosovo
Kuwait
Latvia (Latvija)
Lesotho
Liberia
Liechtenstein
Lithuania
Luxembourg
Macedonia
Madagascar
Malawi
Mauritania
Monaco
Montenegro
Mozambique
Mali
Moldova
Malaysia
Mauritius
Mexico
Malta
Netherlands
Nicaragua
Niger
Nigeria
Norway
Namibia
New Zealand
Northern Mariana Island
Oman
Palestine
PAPUA NEW GUINEA
Paraguay
Peru
Poland
Portugal
Puerto Rico
Philippines
Romania
Rwanda
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
San Marino
SAO TOME
Senegal
Seychelles
Sierra Leone
Slovakia
Slovenia
South Africa
Spain
Suriname
Swaziland
Sweden
Switzerland
Saudi Arabia
South Korea
Tajikistan
Tanzania
The Gambia
Togo
Turkey
Turkmenistan
Turks and Caicos
Taiwan
Thailand
United Kingdom
Uruguay
Uzbekistan
United Arab Emirates
US Virgin Islands
Zambia
Note: Please note that being a citizen of one of the countries mentioned above does not automatically entitle you to open an account with us. All accounts are subject to verifications and Capital Wallet reserves the right to approve or deny your account application. All services may not be available to countries listed above. Please email support@capitalwallet.com for clarity
You can integrate our gateway using APIs, plugins for platforms like Shopify or WooCommerce. Visit our Integration Guides for respective methods for step-by-step instructions.
Capital Wallet is compatible with popular platforms like Shopify, WooCommerce, Magento, and custom-built websites through API integration.
Basic technical knowledge is sufficient for most integrations. However, our support team is available to assist with setup and integration.
Capital Wallet’s crypto conversion product enables businesses to convert incoming cryptocurrency payments into stablecoins, other cryptocurrencies, or fiat currency instantly or manually. This helps stabilize revenue and reduces exposure to market volatility.
Capital Wallet offers two methods:
- Auto Conversion: Automatically convert incoming payments into stablecoins or fiat upon receipt.
- Manual Conversion: Convert crypto at your preferred time to optimize for market conditions.
Yes, you can easily switch between cryptocurrencies to diversify your portfolio or adjust your holdings.
Capital Wallet charges low, flat fees starting at 0.5%, with no hidden costs, ensuring clear and optimised costing.
Converted funds are available immediately for withdrawal, providing seamless access to your revenue.
Yes, Capital Wallet offers rate lock protection, ensuring that your conversions are executed at a fixed exchange rate to avoid market fluctuations.
Yes, you’ll have access to detailed transaction and conversion reports, making it easy to manage finances and prepare for tax reporting.
Crypto Invoicing by Capital Wallet allows businesses to generate and send professional invoices to their clients, enabling payments in cryptocurrency. It’s a secure, efficient, and global solution for collecting payments while eliminating chargeback risks.
Your clients can pay using Bitcoin, Ethereum, stablecoins, and 30+ other cryptocurrencies. Visit our Supported Currencies page for a full list.
Any business, freelancer, or organization that wants to accept cryptocurrency payments globally can use our Crypto Invoicing solution.
To create an invoice:
Log in to your Capital Wallet account.
Go to the “Invoices” section and click Create Invoice.
Fill in product/service details, pricing, and the client’s email.
Send the invoice via email with an integrated payment link.
Yes, you can automate recurring invoices for weekly, monthly, or quarterly billing cycles, making it ideal for subscription-based services or regular payments.
Yes, clients pay in crypto at a fixed exchange rate, ensuring consistent value at the time of payment.
Invoices are sent via email, complete with a detailed breakdown of the charges and a secure payment link for a seamless checkout experience.
Capital Wallet’s Crypto Invoicing offers:
Global payment acceptance without the risk of chargebacks.
Protection against volatility with automatic fiat or stablecoin conversions.
Faster transactions compared to traditional banking.
A streamlined invoicing process that’s easy to manage.
Yes, our platform provides real-time status updates, so you’ll know when an invoice is viewed, paid, or overdue.
Funds can be instantly converted to fiat or stablecoins and transferred to your bank account or crypto wallet. You can set your preferences in the account settings.
Yes, our solution supports global transactions, making it easy for your clients to pay from anywhere in the world.
If your client has trouble completing payment:
- Ensure they are using the correct payment link.
- Verify their wallet address and network compatibility.
- Contact our 24/5 support team for assistance.
Invoices can be canceled or edited only if they have not yet been paid. You can manage this directly from the invoice dashboard.
The shopping cart plugin from Capital Wallet allows e-commerce businesses to accept cryptocurrency payments directly on their online store. It integrates with popular e-commerce platforms like WooCommerce, Magento, Shopify, and OpenCart, enabling secure, fast, and global transactions.
Our plugin is compatible with:
- WooCommerce
- Magento 2
- Shopify
- OpenCart
- And more!
To install:
- Log in to your CMS platform (e.g., WooCommerce, Shopify).
- Navigate to the plugins/extensions section.
- Upload and activate the Capital Wallet plugin.
- Configure settings using your API credentials from the Capital Wallet dashboard.
Check out our Plugin Documentation for detailed instructions on each platform.
No, the plugin offers a straightforward setup process. However, if needed, our detailed documentation and support team are available to assist.
Yes, you can configure options such as:
- Supported cryptocurrencies
- Tolerance levels for payment discrepancies
- Automated email triggers for partial payments or confirmations
You can set tolerance levels (default is 5%) to account for small discrepancies in the received vs. expected amount. For larger differences, the system can trigger a “Request Payment” email to customers to complete the remaining balance.
Payments are verified on the blockchain, ensuring secure and immutable transactions. Once verified, orders are automatically marked as “Processing” or “Canceled” within your e-commerce platform.
- Expanded payment options to attract crypto users.
- Reduced cart abandonment with a secure and fast checkout.
- Lower transaction fees compared to traditional payment methods.
- Global reach without the need for currency exchange.
Crypto-Backed Virtual Cards from Capital Wallet allow you to use your cryptocurrency for real-world purchases. The cards convert crypto to fiat currency in real time, enabling seamless global transactions for business or personal use.
These cards are funded with cryptocurrency or fiat through the Capital Wallet platform. When you make a payment, the required crypto amount is converted to fiat instantly and debited from your card.
Capital Wallet’s virtual cards are perfect for businesses looking to streamline payments for subscriptions, team expenses, or global transactions, as well as individuals who want a fast, secure way to use their crypto assets.
To get started:
- Sign up for a Capital Wallet account and complete KYC verification.
- Apply for the desired number of virtual cards in the portal.
- Fund the card with crypto, stablecoins, or fiat.
- Instantly activate the card and start spending
Yes, businesses can issue multiple virtual cards for team members. You can assign, monitor, and manage these cards centrally from the Capital Wallet portal.
Yes, once issued, virtual cards are activated immediately, so you can start using them without waiting for a physical card.
The cards are globally accepted online anywhere Visa or Mastercard is supported, making them ideal for international and domestic transactions.
Absolutely. Virtual cards can be dedicated to managing recurring payments like software subscriptions or other business services.
Capital Wallet virtual cards offer high spending limits, with specific thresholds depending on your account tier. You can view and manage limits in the portal.
You can fund your card by:
- Transferring cryptocurrency (BTC, USDT, USDC, etc.)
- Linking your bank account and topping up with fiat currency
Yes, all transactions convert crypto to fiat in real time, ensuring seamless payments at the point of purchase.
Yes, Capital Wallet’s virtual cards feature advanced 3D Secure (3DS) authentication for enhanced safety during online purchases.
You can freeze or unblock your virtual card instantly from the Capital Wallet portal. If necessary, you can issue a replacement card immediately.
Yes, the Capital Wallet portal provides centralized management for all issued cards. You can monitor spending, set limits, freeze/unblock cards, and access transaction history in real time.
Yes, you can issue unique virtual cards to team members, each with customized spending limits and controls.
The portal provides real-time transaction updates, spending history, and balance notifications, ensuring complete transparency.
Capital Wallet charges minimal fees for card issuance and transactions. Detailed fee structures are available in the pricing section of the portal.
Yes, completing a quick KYC verification process is necessary to ensure regulatory compliance and secure transactions.
Yes, virtual cards are globally compatible, allowing you to make cross-border payments without the need for currency conversion.
Capital Wallet charges competitive transaction fees, which vary based on the cryptocurrency and transaction volume. Check out our pricing page or Contact our sales team for details.
No, there are no hidden fees. All charges are transparently outlined during the account setup process.
Crypto transactions are typically processed within minutes, depending on the blockchain network’s traffic.
Yes, you can price your products in fiat currencies, and our system will calculate the equivalent crypto amount at the time of payment.
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Yes, we employ industry-leading security measures, including end-to-end encryption, fraud detection, and multi-signature wallets to ensure all transactions are secure.
Capital Wallet adheres to all relevant regulations, including AML (Anti-Money Laundering) and KYC (Know Your Customer) requirements. Users must complete verification before transacting.
Cryptocurrency transactions are immutable, meaning they cannot be reversed. Additionally, our fraud detection system monitors all transactions to protect your business.
Two factor authentication provides an extra layer of protection to your account. It is a way of double checking that you are really the person who owns the account, when trying to log in.
With 2-Step Authentication, you’ll be able to protect your account with your password and with the security key/code from your phone. These codes are uniquely crafted for your account and will be generated on the authenticator app in your phone.
To add extra security to your Capital Wallet account, we support whitelisting of IP addresses. This will help protect your account in the event that you lose your credentials or API keys.
By setting one or more whitelisted addresses, you are telling us to only authorize trades, transactions or withdrawals from those IP addresses. This includes both the capitalwallet.com web interface and API based trades or withdrawals.
To add extra security to your Capital Wallet account we require all users to approve each new IP address through an email confirmation. ‘
The first time you log in to your account from a different IP address than the one identified when creating your account, you will need to verify your new IP Address.
This is a security measure to protect your account from an unauthorized user. This IP verification process will be repeated any time you log in from a new IP address to ensure the safety of your account.
Visit our Sign-Up Page and follow the registration process. You’ll need to provide basic details and complete KYB verification.
Yes, our platform offers an auto-conversion feature that converts received crypto payments into fiat currencies like USD to help you manage the crypto market volatility and maintain the value of your transaction portfolio.
You can transfer them to an external crypto wallet or withdraw funds directly to your bank account (in fiat) if eligible.
Please contact our support team immediately. After verifying your identity, we’ll help you recover your account.
If a transaction fails, verify that:
- The customer sent the correct amount to the specified wallet address.
- The blockchain network is not congested. If the issue persists, contact our support team for assistance.
Yes, our customer support team is available 24/5 via Slack and email to assist with any issues.
You can reach us through the following channels:
- Email: support@capitalwallet.com
- Chat: Available on slack channel via customer support groups
Your account may become disabled due to any of these reasons:
- You requested your account to be disabled
- We suspected that your account was hacked and hence your account is disabled.
- You tried to verify your account with an ID that has been used already.
- Your trading activity is irregular.
- You violated the capital wallet’s Terms of Use.
If your account is disabled , submit a request from the contact us page.
Reasons why you can’t log in to your capital wallet account
- 1) The login credentials are incorrect. You can simply click on ‘forgot password’ to reset using the registered email address.
- 2) Two Factor Authentication is enabled but is not in sync with the cellular network. There’s a two-minute window to enter the 2FA passcode, and clock differential could halt the login process.
In case the issues persist, please contact our capital wallet support team.
Yes, our crypto payment gateway supports international transactions, enabling global customers to pay seamlessly.
Yes, our dashboard includes detailed analytics and reporting tools to track payments, revenue, and conversion rates.
Capital Wallet’s White Label solution allows businesses to launch a branded crypto payment gateway using our secure and scalable infrastructure. It eliminates the need to build a platform from scratch, enabling rapid market entry with minimal setup costs.
This solution is ideal for payment service providers (PSPs), fintech companies, and businesses looking to expand into the crypto space under their own brand without the complexities of building a payment gateway.
With Capital Wallet’s White Label solution, you can deploy your platform rapidly, often within weeks, depending on the customization and setup requirements.
Yes, the solution supports extensive customization, including your logo, brand name, color scheme, and domain. This ensures a seamless and consistent experience for your customers.
Absolutely. You can tailor transaction fees for each client, giving you flexibility to meet specific business needs and maximize profitability.
Yes, the White Label solution allows you to use a custom domain to reinforce trust and brand identity for your users.
Our White Label solution includes enterprise-grade security features such as two-factor authentication, whitelisting, PIN protection, and compliance with AML standards to ensure safe transactions.
Yes, the platform includes an auto-conversion feature to protect against volatility by converting incoming crypto payments into fiat.
Yes, it supports ETH and TRX networks with cross-chain compatibility, ensuring smooth processing for a wide range of transactions.
Yes, Capital Wallet’s solution includes plugins for popular CMS platforms, such as WooCommerce and Magento, for seamless integration.
Yes, the solution includes a flexible API that can be customized to fit your specific business requirements. Comprehensive API documentation is available to streamline the implementation process.
Yes, the solution is AML-compliant and designed to meet global regulatory standards, ensuring secure and lawful operations for your business.
While Capital Wallet ensures the platform adheres to regulatory standards, businesses are encouraged to follow any region-specific compliance requirements for their operations.
The solution provides real-time transaction alerts and detailed reporting. You can monitor account activities via a web admin dashboard or receive notifications via email.
Yes, the platform supports comprehensive transaction management and allows you to set up and monitor multiple client accounts seamlessly.
You can withdraw funds via SEPA/SWIFT bank transfers or P2P exchanges, offering flexibility for different business needs.
Yes, a dedicated account manager will assist you from setup to ongoing support, ensuring a smooth experience for your business.
Capital Wallet offers a cost-efficient White Label solution with low setup and maintenance fees. Contact us for a tailored quote based on your requirements.
No, all costs are transparent and outlined upfront. You’ll benefit from flat, predictable fees that simplify budgeting.
Simply fill out the contact form on our website, and a team member will reach out to discuss your business needs and guide you through the onboarding process.
You’ll need to provide basic information about your business, branding preferences, and the services you want to offer under your White Label gateway.
Yes, the White Label platform is designed for scalability, supporting increased transaction volumes and additional features as your business expands.